Ambulance Services

Requesting Ambulance Assistance

Ambulance services support the transportation of people who need medical assistance while travelling to or from a healthcare facility, depending on the service available and the patient’s needs.

When requesting an ambulance, explain the situation clearly so the team can understand the nature of the request and provide appropriate guidance. Share the patient’s location, a contact number and a brief description of the medical concern.

Ambulance availability, the areas served, vehicle capabilities and applicable charges may vary. Contact the hospital using its verified telephone number to enquire about the service and explain your requirements.

If someone is experiencing a medical emergency, contact the appropriate emergency service immediately. Do not delay urgent assistance while completing a routine enquiry form or waiting for a website response.

What to Share When Calling

• Patient location: Provide the complete address, nearby landmark and any useful directions.
• Patient's condition: Briefly describe what has happened and the assistance needed.
• Contact details: Share a reachable telephone number so the caller can be contacted if clarification is needed.
• Transport requirements: Explain the patient's condition and any known mobility or transport considerations.
• Availability and coverage: Ask whether an ambulance can be arranged for your location and situation.
• Charges and arrangements: Enquire about applicable costs and the expected arrangements before proceeding, where circumstances permit.