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Critical Care with a Patient-First Approach

Critical Care with a Patient-First Approach

Care When It Matters

An Intensive Care Unit (ICU) is a specialised hospital area for patients who are seriously ill or need closer observation and medical support than a general ward can provide. Care is guided by the patient’s condition, medical assessment and treatment needs.

At Matis Hospitals, the decision to admit a patient to intensive care is based on clinical assessment. The treating team evaluates the patient’s condition and determines the appropriate care pathway. When ICU admission is indicated, the team explains the care plan to the patient or their family, as appropriate.

Families can seek updates from the authorised treating team about the patient’s condition and progress. Visiting arrangements and communication with family members are guided by hospital policy and the patient’s clinical needs.

What Families Can Expect

  • Clinical assessment: Evaluation of the patient's condition to determine the appropriate level of care.
  • Individualised care planning: Treatment and support decisions based on the patient's clinical needs.
  • Family communication: Updates from the authorised treating team, subject to patient privacy and applicable hospital procedures.
  • Visiting guidance: Information about visiting arrangements, access and precautions according to hospital policy.
  • Care coordination: Communication with the relevant treating specialists when further evaluation or treatment is required.

Key Aspects of Intensive Care

Close Clinical Observation

Patients receive care based on the severity of their condition and the level of observation required.

Individualised Treatment

The treating team determines the appropriate treatment and supportive care according to each patient’s needs.

Specialist Coordination

When needed, care is coordinated with relevant treating teams to support clinical decision-making.

How ICU Care Is Arranged

01

Clinical Assessment

The medical team evaluates the patient’s condition, symptoms and immediate care requirements.

02

Admission Decision

The treating team determines whether intensive care is appropriate and explains the next steps to the patient or family, as appropriate.

03

Care and Communication

Treatment and supportive care are guided by the patient’s needs. Families can request updates and visiting guidance from the authorised team.

04

Ongoing Review and Next Steps

The patient’s condition is reviewed by the treating team, which determines whether continued intensive care, transfer or another level of care is appropriate.

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